From first ring to confirmed human handoff
The workflow follows the emergency, not the clock. Your rules decide who gets alerted, when the system escalates and when an owner needs to step in.
Map my dispatch processANSWER
Every call, text and web inquiry gets an immediate response, day or night.
QUALIFY
The system works through your intake script: loss type, source, active or contained, property details, safety hazards and insurance information.
ROUTE
Emergency, urgent, routine, outside your service area, or needing a human decision.
DISPATCH
The right on-call responders get the full loss details, not a please call back message.
ESCALATE
If the first responder does not acknowledge, the job moves to the next name automatically.
CONFIRM
Once a responder accepts, the customer hears from the system.
PREPARE
Photos, access details and documents are collected before the truck arrives.
TRACK
The workflow keeps running until a person owns the job. Exceptions surface to you.
After hours
Answer immediately, qualify the loss, alert the on-call rotation, escalate missed acknowledgements, confirm acceptance and update the homeowner.
During business hours
Cover overflow, handle first-touch intake, recover missed calls, route routine requests and surface emergency exceptions to staff.
See how many emergency jobs you could be losing
We will review your after-hours intake, technician escalation and customer confirmation process. You get a short Emergency Lead Leakage Report and a walk-through of the automated workflow.
- No CRM replacement
- Free, with no obligation
- We reply within one business day