Dispatch is a chain, not a notification
A single text to one technician is not a dispatch process. Dispatch Point moves through a sequence: collect the loss details, identify the appropriate on-call group, alert the first responder, wait for acknowledgement, escalate when needed, confirm acceptance and update the customer.
Build the escalation path around your operation
You define who gets called first, how long the system waits, who is next, when a manager enters the loop and what counts as an exception. Large commercial losses, safety concerns and low-confidence situations can move straight to human review.
Give the responder enough context
The alert can include the customer, address, loss type, active or contained status, safety notes, insurance details and any photos or access instructions collected. Your responder can decide with context instead of calling the office for basics.
Close the loop with the homeowner
Once a crew accepts, the system sends the next-step message you approved. Nobody has to wonder whether a truck is coming.
What happens next
We start with a free emergency response audit. We map your current intake, on-call rotation, escalation rules and customer confirmation process. You get an Emergency Lead Leakage Report and a practical view of where opportunities may be falling through the cracks.
Questions owners ask
Does this replace my team?
No. It handles repeatable intake and escalation work. Your team keeps control of every job decision.
Can it work with our current number and CRM?
In most configurations, you can keep your number. The system is designed to work alongside existing tools. Exact integrations depend on your stack.
What if nobody answers?
The workflow moves through your escalation path and surfaces the exception to the person you choose.